Privacy Policy

01 About This Privacy Policy

Gadget Beng is an online gadget retail store serving customers in Bangladesh. We offer a variety of technology products, including smartphones and accessories, chargers, cables, audio devices, smart gadgets, photography equipment, cameras, drones, and other electronic accessories.

This policy applies to information collected through www.gadgetbeng.com, our ordering processes, and customer support interactions. It should be read together with our Terms & Conditions , where applicable.

02 Information We May Collect

Depending on how you interact with our website and services, we may collect the following types of information:

Personal and contact information

• Your name
• Phone number and email address
• Billing and delivery addresses
• Other contact details you voluntarily provide

Order and transaction information

• Products you purchase or order
• Order history and order status
• Payment method and transaction references, where applicable
• Delivery and fulfillment details

Website and technical information

• Browser and device information
• IP address and general connection information, where available
• Pages visited and interactions with our website
• Cookies or similar technologies, if enabled

Customer support information

• Messages, questions, complaints, and feedback you send us
• Information you provide when requesting support or assistance

We aim to collect only information that is reasonably relevant to providing our services and fulfilling legitimate business needs.

03 How We Use Your Information

Information collected through our website and services may be used for purposes such as:

• Processing, confirming, and fulfilling your orders
• Arranging shipping and product delivery
• Verifying payments and resolving transaction issues
• Providing customer support and responding to inquiries
• Sending order confirmations, delivery updates, and service-related messages
• Managing returns, replacements, refunds, and warranty requests
• Improving our website, products, and shopping experience
• Protecting our website and helping prevent fraudulent activity
• Meeting applicable legal and regulatory obligations

We will not knowingly use your personal information for purposes that are incompatible with the reason it was collected, except where permitted or required by applicable law.

04 Sharing Your Information

We do not sell your personal information as a business practice. However, certain information may need to be shared with trusted parties when necessary to operate our services.

Depending on the service involved, these parties may include:

• Delivery and courier partners: To deliver your orders and provide shipment updates.
• Payment service providers: To process or verify payments through the payment methods you select.
• Technology and website service providers: To maintain, secure, or support our website and business systems.
• Professional or legal advisers: Where reasonably necessary for business, legal, or compliance purposes.
• Government or regulatory authorities: When disclosure is required by applicable law or a valid legal request.

Information shared with service providers should be limited to what is reasonably necessary for the relevant service.

05 Payment Security

Gadget Beng may offer payment options such as Cash on Delivery, bKash, Nagad, bank transfer, debit or credit cards, and other methods displayed at checkout.

Payments may be handled through the relevant payment provider or authorized payment channel. The information collected and processed during payment may depend on the payment method selected.

We do not intend to request your confidential banking passwords, mobile financial service PINs, or OTPs for ordinary customer support.

06 Cookies & Similar Technologies

Our website or its service providers may use cookies and similar technologies, depending on the website configuration, to support website functionality and improve the browsing experience.

These technologies may be used to:

• Remember certain website preferences
• Support shopping cart and checkout functionality
• Understand website performance and usage, where analytics are enabled
• Help maintain website security and functionality

You may be able to manage or disable cookies through your browser settings. However, restricting certain cookies may affect how parts of the website function.

The cookies actually used on our website depend on the tools and settings currently enabled. Please check your browser settings and any cookie controls presented on our website for more details.

07 Data Protection & Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Depending on the systems and services involved, these measures may include access controls, security procedures, and the use of appropriate technology safeguards.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security of information transmitted or stored electronically.

We encourage customers to protect their own devices, accounts, and payment credentials when using online services.

08 Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, record keeping, dispute resolution, and legal compliance.

The appropriate retention period may depend on the type of information, the reason it was collected, applicable legal requirements, and legitimate business needs.

When information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements.

09 Your Privacy Choices

Depending on applicable law and the circumstances of your request, you may have choices or rights concerning your personal information. These may include:

• Requesting information about personal data we hold about you
• Asking us to correct inaccurate or incomplete information
• Requesting deletion of certain information, where legally permitted
• Raising concerns about how your information is handled
• Withdrawing consent where processing is based on your consent
• Opting out of promotional communications, where offered

Some information may need to be retained to fulfill orders, maintain required records, resolve disputes, or meet legal obligations.

To submit a privacy-related request, please contact us using the details provided at the end of this policy. We may need to verify your identity before processing certain requests.

10 Promotional Messages

We may use contact information to send service-related communications about your orders, delivery, or customer support.

If Gadget Beng offers promotional messages, you may be able to opt out of those communications using the unsubscribe instructions provided or by contacting our support team.

Opting out of promotional messages does not prevent us from sending essential communications related to your orders, transactions, or ongoing customer service requests.

11 Third-Party Websites & Services

Our website may contain links to external websites, payment gateways, courier services, social media platforms, or other third-party services.

These services may collect or process information under their own privacy policies and terms. Gadget Beng does not control the privacy practices of independent third-party websites.

We encourage you to review the privacy policies of external services before sharing personal information or using their platforms.

12 Children’s Privacy

Our website and services are intended for general shopping customers and are not specifically designed to collect personal information from children.

If you believe that a child has provided personal information to us in a manner that should not have occurred, please contact our support team so we can review the concern and take appropriate action where necessary.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, business practices, or applicable legal requirements.

When changes are made, the revised policy will be published on this page. The updated version will apply from the date stated with the revised policy, subject to applicable law.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14 Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Gadget Beng.